Managed IT support that just works, so your team can get on with the job.
Your outsourced IT department: 24/7 monitoring, a helpdesk your team can reach directly, and someone onsite when a problem needs it.
What is managed IT support?
Managed IT support is an outsourced IT department: a specialist team monitors your systems, fixes problems and handles day-to-day requests for a fixed monthly fee, instead of you calling someone only once something breaks. FusionRed provides it to businesses across Western Sydney, with 24/7 monitoring and a helpdesk your team can reach directly.
- Delivered by
- FusionRed, Western Sydney
- Pricing
- Fixed monthly fee, quoted per business
- Free starting point
- Rapid Risk Assessment
What's included
Helpdesk support
Fast, remote support from our team, without limits, delays, or surprise charges.
24/7 system monitoring
We watch your systems around the clock and resolve issues before they cause downtime.
Onsite support when needed
Boots on the ground across Western Sydney for escalations, installs, and critical incidents.
Microsoft 365 management
We manage your Microsoft environment, user access, security settings, updates, and backups.
IT asset & lifecycle management
From buying to retiring hardware and software, we manage the full lifecycle.
Patch management & updates
We keep your systems secure and current without interrupting your team.
Executive IT reporting & strategy
Regular reports, quarterly reviews, and technology roadmaps that line your IT up with your business goals, part of our FusionStrategy advisory.
It works on its own, or as part of one managed programme.
Managed IT Support is a core part of Fortify360. On its own it keeps you running day to day; inside Fortify360 it's combined with managed cybersecurity and strategic advice (through our FusionStrategy advisory) under one fixed monthly fee.
Common questions
It's usually priced per user or per device, per month. The right figure depends on your team size, the systems you run, and the cybersecurity you need, we give you a clear fixed monthly price after a short assessment.
Yes. We're remote-first for speed, with onsite support across Penrith, Parramatta, and the wider region whenever it's needed.
The helpdesk is the floor, not the ceiling.
Closing tickets keeps you running, but it never tells you why the same problems keep coming back.
Quarterly FusionSecure Pulse Check
We look at the tickets you raised and find the ones that share a cause.
Monthly FusionCare sessions
A standing half hour with the person who knows your environment, not whoever picks up.
Technology roadmapping
Replacements and upgrades planned before the hardware makes the decision for you.
Get expert care and a clear direction.
Start with a free Rapid Risk Assessment and see how your systems hold up.