Partner Success
How FusionRed Kept NADO's Care Workforce Connected and Secured
A Case Study with NADO’s Chief Executive Officer, Denise Heath.
Company
Nepean Area Disabilities Organisation (NADO)
Industry
Disability support and aged-care services
Services
Disability and aged-care services, social programs, children’s and sensory activities, NDIS plan management and support coordination, carer resources, and domestic assistance for older adults.
Location
Western Sydney – Nepean, Hawkesbury, and Blue Mountains
Keeping Care Running. Reliable Technology for Reliable Care
For more than 40 years, NADO has been a trusted name in community care — supporting people with disability and older Australians across the Nepean, Hawkesbury, and Blue Mountains regions. As a not-for-profit NDIS provider, their services depend highly on tech systems that work reliably and securely.
When NADO partnered with FusionRed, the goal wasn’t flashy innovation or new tech for the sake of it. It was about building long-term business stability, the kind that allows care teams to keep doing what they do best: supporting people and protecting sensitive client data, all without disruptions.
The Cost of Unreliable Tech Systems in Care Delivery
In the disability and aged care industry, even small system outages can cause serious problems. A missed shift, a delayed report, or a lapse in communication can affect real people in real time. For an organisation like NADO, business continuity isn’t optional — it’s essential.
Behind the scenes, NADO faced challenges that affects their business operations, such as balancing care delivery, ensuring business compliance, and maintaining a secured tech system without losing focus on people. Their journey with FusionRed reveals how they built a tech environment that could keep up with their growing business needs — one that supported every site, every shift, and every service without interruption.
Source: https://nado.org.au
“Technology equips our staff with the critical information and systems required to deliver high-quality, informed support while enhancing organisational reporting capabilities, including progress notes, incident management, hazard identification, and feedback processes.”
— Denise Heath, CEO, NADO Disability & Aged Care
Building Stability Through Strategic Partnership
Over the years, FusionRed’s partnership with NADO moved beyond problem-solving to strategic partnership. Together, they navigated the complexities of running a community-focused organisation from daily tech challenges to long-term planning and risk management.
This collaboration wasn’t built overnight. It grew through transparency, responsiveness, and a shared commitment to ensuring that their tech system always served the needs of NADO’s people, not the other way around.
Source: https://nado.org.au
“Our long-term partnership with FusionRed has fostered a strong level of trust and confidence in their ability to deliver responsive services and support the evolving needs of our organisation.”
— Denise Heath, CEO, NADO Disability & Aged Care
Results: Stronger Business Continuity, Stronger Confidence
Today, NADO’s teams operate with a renewed sense of stability and confidence. Frontline staff can focus on care delivery, knowing that if issues arise, timely and practical support is always within reach. Programs continue running smoothly even as fixes are applied in the background, preventing the kinds of disruptions that once rippled through daily operations. Across multiple sites, collaboration has become easier and more natural, supported by modern tools that keep everyone connected and informed.
With clearer visibility into systems, NADO’s leaders can identify and address risks early, ensuring compliance remains strong and reporting accurate. And with a long-term IT strategy now in motion, NADO is positioned to keep growing with assurance, supported by a partner who understands that technology’s true purpose is to keep people connected, safe, and cared for.
