Partner Success
How FusionRed Strengthened SherpaTech’s Security and Client Trust
A Case Study with SherpaTech’s Insurance Broker, Tim Stephinson.
Company
SherpaTech
Industry
Insurance
Services
Cyber insurance program placement, risk guidance and mitigation strategies, and claims management.
Location
Neutral Bay, NSW
SherpaTech sets industry standard by moving beyond compliance
As a trusted cyber insurance provider, SherpaTech advises technology and IT businesses on risk management across Australia. But when their own digital environment showed gaps — despite being compliant on paper — SherpaTech recognised the need to strengthen their security posture. Partnering with FusionRed gave their leadership team the visibility, confidence, and resilience needed to protect sensitive data and maintain client trust.
Uncovering Hidden Risks in a Compliant Environment
SherpaTech faced a unique challenge: their systems passed compliance checks, yet critical vulnerabilities remained. Without addressing these risks, data exposure and credibility in the insurance market could have been compromised. The leadership team identified several issues:
- Limited visibility into hidden risks and data exposure
- Lack of confidence in their previous IT provider
- Security blind spots despite compliance metrics
- Pressure to prove resilience to clients and insurers
- Need for a structured roadmap to manage ongoing cyber risks
Source: https://sherpatech.com.au/
“Interestingly, the old environment was still compliant, but it still had areas that an ideal risk mitigation strategy hadn’t been put in place.”
— Tim Stephinson, Insurance Broker, SherpaTech
Turning Compliance into Confidence
SherpaTech partnered with FusionRed to gain an independent review of their cybersecurity posture. Through a structured security assessment, FusionRed uncovered overlooked risks, including sensitive data stored in unmonitored locations. From there, FusionRed worked with SherpaTech’s leadership team to:
- Deliver clear documentation and a tailored roadmap
- Align security actions with business goals
- Establish quarterly reviews through FusionCare to keep risks actively managed
- Shift cybersecurity from a one-off project to an ongoing business process
“Ultimately, within our business being SherpaTech, our data is our responsibility. And so, even though FusionRed are managing that for us, we need to take ownership and participate in that programme as well. But sometimes it’s hard to always prioritise because we’re busy running our own business. But when [FusionRed] our managed service provider brings that to us quarterly and engages with us on it, it’s an easy programme to participate in.”
— Tim Stephinson, Insurance Broker, SherpaTech
Results: Stronger Trust and Resilience
With FusionRed’s support, SherpaTech now operates with full visibility of their risk environment. Hidden vulnerabilities that had previously gone unnoticed were exposed and addressed, giving leadership confidence in both business continuity and data protection. The outcomes go beyond IT operations. By clearly demonstrating effective risk management, SherpaTech has strengthened trust with clients, improved positioning in insurance discussions, supported stronger valuations and service offerings, and built resilience directly into their business foundation. SherpaTech is now equipped to lead by example in the cyber insurance industry, showing that true resilience comes from moving beyond compliance.
